Secrets of a Successful Upskilling Program
Join us for an evening with the 2021 Workplace Learning and Performance Leadership Award winners! Cardinal Health at Home Solutions developed a comprehensive upskilling program to prepare their workforce for the January “Deductible Season.”
The program:
- Identified skills of existing agents objectively, including Top/Mid-level and bottom performers and built a flexible work force without bubble staffing
- Targeted remediation training of the agents to meet the business need during busy season
- Level set skills across the broader team and allowed for actionable data to support career path, learning path and performance management.
Program participants increased their proficiency by 11 percent, and the organization decreased training hours from 5600 to 1097 hours.
Presenters:
Tricia Rogers wants to live in a world where innovation abounds, travel is the lifestyle and laughter guides the way!
As a Learning Business Partner at Cardinal Health, she works closely with her segment leaders to create innovative learning strategies and develop cutting edge training that is driven by measurable business metrics. Through this work she has helped the business align people, standardize processes and institute Quality Assurance Content Governance.
Her personal goal is to share her journey, in hopes to inspire others to invest in themselves. Not just a monetary investment, but a truly focused effort of time and energy toward specific life goals!
Her current project is learning the fine art of herding cats (specifically the teenager and leadership breeds.) As a lifelong Cleveland Browns fan, she is well versed in the grit it takes to get a tough job done! In her free time, she loves making memories with her family and is always up for an adventure!!
Angela Thornton is a Manager of Learning Delivery for the Center of Excellence at Cardinal Health supporting Operations over 1,500 team members, servicing at home medical supply distribution efforts. Her focus is around the Training and Development of both new hire and refresher training of functional and soft skills focusing on the customer experience.
Angela joined Cardinal Health in November 2014 as a Sr.Training Specialist supporting Customer Service and New Hire Onboarding and was promoted to Manager of Learning Delivery in March of 2017. Angela’s believes that leaders are responsible for creating an environment where people can be at their best and supporting people to learn and grow to be the best them they can be is her passion.
Angela holds a Master’s in Education from Cleveland State University and a Bachelor of Business Administration degree from The University of Toledo.
Angela currently lives in Medina, Ohio with her husband Derek, three active boys and their four-legged daughter, a sliver lab named Hazel. In her free time, she enjoys DIY home improvement projects, cooking, and spending time with her family usually from the sidelines of a sports field.
Please contact programs@atdgreatercleveland.org with event/registration questions.